10sbet Privacy Policy

1 Who We Are

10sbet is an online sports betting and gaming platform accessible at 10sbet.onl and through the 10sbet mobile app. References to "10sbet", "we", "us", or "our" throughout this Privacy Policy refer to the platform and the team that operates it.

This Privacy Policy applies to all users of the 10sbet platform — including visitors who browse without registering, users who have registered accounts, and anyone who contacts us through our support channels. By using 10sbet, you acknowledge that you have read and understood this policy.

2 Data We Collect

The personal data we collect falls into the following categories, depending on how you interact with the platform:

Registration and Account Data

When you register an account with 10sbet, we collect the information you provide during sign-up. This includes your full name, date of birth, email address, and a contact number. This data is used to create and manage your account and to verify that you meet the age requirement of 18 years or older.

Identity Verification Data

Before processing your first withdrawal — or at any point where we are required to verify your identity — we may ask you to upload a copy of a valid identity document such as a CNIC or passport, and in some cases a proof of address. These documents are handled with strict access controls and are used solely for verification purposes.

Transaction Data

We record all deposits and withdrawals processed through your account, including the amount in PKR, the payment method used (for example JazzCash, Easypaisa, Raast, bank transfer, or card), the date and time, and the transaction reference number. This data is necessary to operate your account and to resolve any payment disputes.

Betting and Gaming Activity

We record your betting and gaming activity on the platform — including markets wagered on, stake amounts, game sessions, and outcomes. This data is used to manage your account, calculate VIP points, apply bonus terms, and identify irregular patterns that may indicate prohibited conduct or problem gambling behaviour.

Device and Technical Data

When you access 10sbet through a browser or via our app, we automatically collect certain technical information. This includes your IP address, device type, operating system, browser version, and general location derived from your IP. This data is used for security purposes, fraud prevention, and to improve platform performance.

Communications Data

If you contact our support team via live chat or email, we keep a record of that communication. This helps us resolve follow-up queries and maintain the quality of our support service.

Data Category	Examples	Why Collected
Account Data	Name, DOB, email, phone	Account creation & age verification
Verification Data	CNIC, passport, proof of address	Identity verification before withdrawals
Transaction Data	PKR amounts, payment method, timestamps	Payment processing & dispute resolution
Activity Data	Bets placed, game sessions, VIP points	Account management & responsible gaming
Technical Data	IP address, device, browser	Security & fraud prevention
Support Data	Chat and email history	Query resolution & service quality

3 How We Use Your Data

10sbet uses the personal data it collects for the following purposes:

• Operating your account: Processing deposits and PKR withdrawals, calculating VIP tier points, applying bonus terms, and settling bets and game rounds.
• Identity verification: Confirming that you are who you say you are, that you are 18 or older, and that your payment method belongs to you.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, bonus abuse, coordinated fraud, or money laundering patterns. This includes automated checks as well as manual review where needed.
• Responsible gaming: Monitoring session patterns and betting activity to detect signs that may indicate a player is at risk. This data is used to apply account-level protections such as deposit limit reminders and to support responsible gaming requests.
• Customer support: Handling your queries, complaints, and account-related requests efficiently and accurately.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how the platform is used and to improve functionality, performance, and the overall user experience.
• Communications: Sending you account-related notifications — such as withdrawal confirmations, VIP tier changes, and important policy updates. We may also send you promotional communications about offers if you have opted in to receiving them. You can opt out of promotional messages at any time.

We do not use your data for any purpose that is incompatible with the purposes listed above. We do not use your data to make fully automated decisions that have a significant impact on you without human review.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Most of the processing we carry out is necessary to deliver the service you signed up for — running your account, processing PKR transactions, and settling bets. Without this processing, we cannot provide the platform to you.
• Legitimate interests: We process technical and activity data for fraud prevention, security, and platform improvement. These are legitimate interests that do not override your rights when handled proportionately.
• Legal obligation: Where we are required to retain or share data to meet a legal obligation — such as responding to a valid legal request — we do so on this basis.
• Consent: Where we send you promotional communications, we do so on the basis of your consent. You can withdraw consent for promotional messages at any time by updating your communication preferences in your account settings or contacting support.

5 Sharing Your Data

10sbet does not sell your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards, or other supported mobile wallets, we share the minimum necessary transaction data with the relevant payment provider. Each provider operates under their own privacy terms.
• Identity verification providers: We may use third-party services to assist with document verification. These providers process your identity data only for verification purposes and are bound by confidentiality obligations.
• Game providers: When you play a slot, live casino game, or bingo title hosted by a third-party provider, your session data (stake, game result, timestamp) is shared with that provider for the purpose of running the game and resolving disputes. Game providers do not receive your full account or identity data.
• Legal and regulatory disclosure: If required to do so by a valid legal process — such as a court order or a request from a competent authority — we will disclose the data specified in that request. We will notify you of such a request where we are legally permitted to do so.
• Business transfers: In the event that 10sbet undergoes a merger, acquisition, or transfer of assets, your data may transfer to the acquiring entity. You will be notified of any such change and your data will remain subject to privacy protections equivalent to those in this policy.

6 Payment Data

When you make a deposit or request a withdrawal in PKR, the transaction is processed through your chosen payment method — JazzCash, Easypaisa, Raast, a bank account, a debit or credit card, or another supported mobile wallet. 10sbet does not store full card numbers or mobile wallet PINs on our servers.

Payment data necessary to identify and match transactions (such as a masked account identifier, transaction reference, and timestamp) is stored in your account transaction history. This data is necessary for audit purposes, dispute resolution, and to ensure that withdrawals are returned to a payment method registered in your own name.

For your own protection, never share your JazzCash PIN, Easypaisa mPIN, or bank card details with anyone — including anyone claiming to be a 10sbet representative. 10sbet will never ask for these credentials.

7 Data Retention

We retain your personal data for as long as your account is active. After you close your account, we retain your data for a further period as required by our operational and legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for up to 5 years after account closure, to support audit obligations and potential dispute resolution.
• Transaction data: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping requirements.
• Betting and gaming activity: Retained for up to 3 years from the date of each session or bet, unless required for longer in connection with a dispute or investigation.
• Support communications: Retained for up to 2 years from the date of the communication, or longer if the communication is relevant to an open dispute.
• Technical and device data: Retained for up to 12 months on a rolling basis for security and fraud analysis purposes.

When data reaches the end of its retention period and there is no legal or operational reason to retain it further, it is securely deleted or anonymised.

8 Cookies and Tracking

10sbet uses cookies and similar tracking technologies on the website and in the app. These are small files or identifiers stored on your device that help the platform function, remember your preferences, and understand how the platform is being used.

We use the following categories of cookies:

• Essential Strictly necessary cookies — required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Functional Functional cookies — used to remember your preferences, such as language settings and display options, so you do not need to reset them every time you log in.
• Analytics Analytics cookies — used to understand how users navigate the platform, which pages are visited most, and where technical errors occur. This data is aggregated and anonymised and is used solely to improve the platform. We do not use third-party advertising analytics cookies.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform. Disabling functional and analytics cookies will not prevent you from using core features but may affect your experience.

9 Your Rights

You have the following rights in relation to the personal data 10sbet holds about you. To exercise any of these rights, contact our support team with your registered account details.

10 Children's Privacy

The 10sbet platform is strictly for adults aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration and withdrawal process precisely to enforce this requirement.

If you believe that a minor has registered or is using a 10sbet account, please contact our support team immediately. Any account found to belong to a person under 18 will be closed immediately and any balance will be returned to the payment method used for deposits, after any required checks are complete.

11 Security Measures

10sbet uses a combination of technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include:

• Encryption in transit: All data transmitted between your device and the 10sbet platform is encrypted using TLS (Transport Layer Security).
• Encrypted storage: Sensitive data — including identity documents and financial records — is encrypted at rest in our storage infrastructure.
• Access controls: Access to personal data within 10sbet is restricted on a need-to-know basis. Team members who do not need access to specific data categories cannot access them.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access, suspicious login patterns, and unusual transaction behaviour. Alerts trigger manual review where needed.
• Session security: Account sessions are protected by secure, time-limited session tokens. Inactive sessions are terminated automatically.

While we take all reasonable steps to protect your data, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong password, do not share your credentials, and log out when using a shared device. If you suspect your account has been compromised, contact our support team immediately.

12 Changes to This Policy

10sbet may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable requirements, or improvements to our data practices. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered users via the platform or by email where appropriate.

We encourage you to review this policy periodically. Continued use of the platform after any update constitutes your acknowledgement of the revised policy. If you disagree with any changes, you can close your account by contacting our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 10sbet holds about you, please get in touch with our support team. We are available 24/7 via live chat on the platform.

You can also reach us by email at: [email protected]

Please include your registered username and a brief description of your query so we can assist you as quickly as possible. For data access or deletion requests, we may ask you to verify your identity before we can proceed.